Standard orders

All orders are processed within 1–2 business days of payment confirmation (Monday to Saturday, excluding public holidays). You will receive an order confirmation email immediately and a shipping confirmation with tracking details once your order is dispatched.

Custom & personalised orders

Custom-made and personalised jewellery pieces require 5–10 additional business days for crafting before dispatch. The estimated delivery timeline will be communicated at checkout and in your order confirmation.

Order cut-off time

Orders placed before 2:00 PM IST on business days are typically processed the same day. Orders placed after 2:00 PM or on weekends/holidays will be processed the next business day.

Metro cities

Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad — 2–4 business days after dispatch.

Tier 2 & Tier 3 cities

All other cities and towns across India — 4–7 business days after dispatch.

Remote & rural areas

Areas with limited courier access — 7–10 business days after dispatch. We will notify you if your pin code falls in this category.

Please note

Delivery timelines are estimates and may be affected by peak seasons (Diwali, wedding season), natural disruptions, or courier delays. Nazrana is not liable for delays caused by third-party courier partners.

Free shipping

We offer complimentary shipping on all orders above ₹999. This applies to standard delivery across India.

Orders below ₹999

A flat shipping fee of ₹99 applies to orders below ₹999.

Express delivery

Express 1–2 day delivery is available in select metro cities for an additional charge of ₹199. This option will appear at checkout if available for your pin code.

International shipping

We currently ship within India only. International shipping is not available at this time.

Nazrana signature box

Every order is delivered in our signature black Nazrana gift box, wrapped in tissue paper and sealed with our wax stamp. Your jewellery arrives gift-ready — perfect for giving or keeping.

Security

All packages are sealed with tamper-evident tape. If you receive a package that appears to have been opened or tampered with, please photograph it and contact us within 24 hours before accepting delivery.

Eco-conscious

Our packaging materials are recyclable. We actively minimise excess packaging without compromising the unboxing experience.

How to track your order

Once your order is dispatched, you will receive an email and SMS with your tracking number and a link to our courier partner's tracking page. You can also track your order from the My Orders section of your account.

Courier partners

We ship via Blue Dart, Delhivery, and Xpressbees depending on your location and order type. The courier partner will be confirmed in your shipping confirmation email.

Missed delivery

Our courier partners will attempt delivery up to 3 times. If all attempts fail, the package will be returned to our warehouse. Please ensure someone is available at the delivery address or provide an accurate alternate contact number.

Re-delivery charges

If a package is returned to us due to failed delivery or an incorrect address provided at checkout, re-shipping charges of ₹99 will apply.

Address changes

Address changes can only be made within 2 hours of placing your order, before it enters processing. Please contact us immediately at thenazrana.in@gmail.com.

Return window

You may initiate a return within 7 days of delivery for items that are damaged, defective, or significantly different from the product description. Items must be in original, unworn condition with all packaging and tags intact.

How to return

Email thenazrana.in@gmail.com with your order number, a description of the issue, and photographs of the item. We will arrange a free reverse pickup within 2 business days of approval.

Non-returnable items

Custom and personalised jewellery cannot be returned unless defective. Earrings cannot be returned for hygiene reasons unless damaged. Items showing signs of wear, alteration, or damage caused after delivery are not eligible for return.

Refunds

Approved refunds are processed within 5–10 business days after we receive and inspect the returned item. Refunds are credited to the original payment method. Shipping charges are non-refundable unless the return is due to our error.

Size exchange

Ring and bracelet size exchanges are available within 7 days of delivery, subject to stock availability. Contact us to initiate an exchange — return shipping is at the customer's cost for size exchanges.

Damaged in transit

All our shipments are insured. If your order arrives damaged, please photograph the packaging and product immediately upon receipt and email us at thenazrana.in@gmail.com within 24 hours. We will arrange a replacement or full refund at no cost to you.

Lost in transit

If your tracking shows your order has not moved for 5+ business days, please contact us. We will raise a trace request with the courier and, if the parcel is confirmed lost, issue a full replacement or refund within 10 business days.

For any shipping-related queries, please email us at thenazrana.in@gmail.com or use the contact form on our website. We aim to respond within 24 hours on business days.