Information you give us

When you create an account, place an order, or contact us, we collect your name, email address, phone number, delivery address, and payment details. Payment information is processed securely through our payment partners — we never store your full card number.

Information collected automatically

When you visit nazrana.co.in, we automatically collect your IP address, browser type, device information, pages visited, and time spent on the site. This helps us understand how customers use our store and improve your experience.

Cookies

We use essential cookies to keep your cart active and maintain your login session. We also use analytics cookies (with your consent) to understand site traffic. You can disable non-essential cookies in your browser settings at any time.

To fulfil your orders

Your name, address, and contact details are used to process payments, arrange delivery, and send you order confirmations and shipping updates.

To improve our service

Aggregated, anonymised data helps us understand which products are popular, identify technical issues, and improve the shopping experience.

To communicate with you

With your consent, we send you newsletters, new collection announcements, and exclusive offers. You can unsubscribe at any time using the link in any marketing email.

Legal obligations

We may use your information to comply with applicable laws, resolve disputes, prevent fraud, or enforce our Terms of Service.

We do not sell your data

Nazrana does not sell, rent, or trade your personal information to third parties for their marketing purposes. Ever.

Service providers

We share data with trusted partners who help us operate: payment processors (Razorpay), delivery partners (Blue Dart, Delhivery), and email service providers. These partners are contractually bound to keep your data secure and use it only to provide services to us.

Legal requirements

We may disclose your information if required by law, court order, or to protect the rights and safety of Nazrana, our customers, or others.

We retain your account and order information for 7 years to comply with Indian tax and accounting regulations. If you close your account, we delete your personal profile but retain transaction records as required by law.

Access & correction

You have the right to access the personal information we hold about you and request corrections to any inaccurate data. You can update most information directly from your account settings.

Deletion

You may request deletion of your personal data by emailing thenazrana.in@gmail.com. We will delete your information within 30 days, subject to legal retention obligations.

Opt-out

You can unsubscribe from marketing communications at any time. Transactional emails (order confirmations, shipping updates) cannot be opted out of while your account is active.

How we protect your data

We use industry-standard SSL/TLS encryption for all data transmitted to and from our website. Passwords are stored using bcrypt hashing. Access to customer data is restricted to authorised staff only.

Data breach

In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by applicable law.

Nazrana's services are not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

For any privacy-related questions, requests, or concerns, please contact us at thenazrana.in@gmail.com. We aim to respond to all enquiries within 5 business days.